Our new service report is consequently structured and contains comprehensive information about the performed services. The digital format allows you to maintain a paperless and consistent archiving solution.
Service Acknowledgement
electronic and informative
- Service Acknowledgment 1/2
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1. Service Details
The summary of the services includes the customer’s description of the problem, the duration of the work undertaken and some general remarks from the technician regarding the work on site. If the assignment has been completed in full, the processing status is shown as “Assignment complete”. If this is not the case, the words “Service incomplete” will be shown.
2. Additional Parts
Spare parts or additional services are listed together with details of the stock location (at the customer site or held by METTLER-TOLEDO).
3. Scheduled Services
The list of services performed and the number of devices provide a rapid overview of which services have been provided.
4. Signature
Thanks to the digital signature feature, the service acknowledgement, just like the certificates, is also approved for emailing immediately on completion of the work.
Legend
As well as your customer details, the new structure of the document also incorporates the service assignment ID (2017121903-0322) and the PO number (01234567890). Our technicians will continue to complete the document on site with the relevant services (e.g. Full Preventive Maintenance OnSite EA, Calibrate ISO17025, Calibrate Min Weight Annex). With your digital (customer) signature, you acknowledge receipt of the service and approve the document for emailing to the email address we have on file for you. Certificates are also provided in this way.
Agreement
clear and detailed
For us, transparency is very important. Starting in 2018, your service agreement will therefore have an even clearer new structure.
Invoice
transparent and comprehensive
For us it is important that any work we carry out is completed cleanly and efficiently. With our new standard we therefore aim to increase traceability.