Invoice details

Invoice

transparent and comprehensive

For us it is important that any work we carry out is completed cleanly and efficiently. With our new standard we therefore aim to increase traceability.

More Information

In combination with the different service plans, the cover sheet provides an introduction to the new invoice document.

1. Service plan 100

The service plan overview lists all service plans with their associated service products. Each of the service plans specifies the schedules and units applicable to the listed service products.

For example, Service Plan 100 includes the Comprehensive Care service package in respect of the calibration certificates and any annexes related to the instruments. The Comprehensive Care service package is one of the two basic packages and consists of on-site maintenance and a repair service including spare parts. (For more detailed contents, please see the “Global Service Excellence” brochure, page 10.) For this service package, there is also the option of adding our 24/7 service option. As well as constant availability, this also enables quicker response times and more flexible on-site interventions.

2. Service plan 200

Service Plan 200, for example, includes the Basic Care service package and associated calibration certificates. The service package consists of on-site maintenance and discounted hourly rates for any repairs.

Legend
As well as the customer and agreement number, the new structure of the document also includes the invoice recipient in the header line (Any Company Ltd, Any Street 1, 1111 Any Town). From now on, your request will be received centrally via telephone number +41 44 944 47 47 and passed on the appropriate team. The delivery and service address is now shown on the cover sheet. The focus is on the service plans together with the relevant service products (Comprehensive Care, Basic Care, DAkkS calibration certificate, etc.). The agreed dates, equipment lists and conditions are listed in the following sections.

The instrument overview lists all instruments together with detailed information.

1. Instrument overview

The instrument overview lists all of the information for each instrument. Here, the details of the cost centre, inventory number and instrument location are modified to fit your specific case. Would you like to change your details? Please feel free to contact us.

2. Service products

The specific service products for each instrument are shown in summary form.

Legend
For the instrument with the serial number B441120650, the “Comprehensive Care” service package is offered. This consists of on-site maintenance of the instrument and the repair service including spare parts. The MinWeigh annex is included with the ISO 17025 DAkkS calibration certificate. The prices are valid for the period from 1 January 2018 to 31 December 2018.
If available, customer-internal details such as the applicable cost centre, the inventory number and the instrument location are indicated.

Agreement

clear and detailed

For us, transparency is very important. Starting in 2018, your service agreement will therefore have an even clearer new structure.

Details of the new agreement

Service Acknowledgement

electronic and informative

Our new service report is consequently structured and contains comprehensive information about the performed services. The digital format allows you to maintain a paperless and consistent archiving solution.

Details on the new service acknowledgement

Search suggestions