METTLER TOLEDO’s preventive maintenance minimizes the risk of instrument breakdowns by regularly verifying its performance and restoring it to proper condition if deviations occur.
When balance maintenance is correctly scheduled according to process risks, you avoid unpleasant surprises, maintain your budget, and achieve a higher return on your equipment investment.
Preventive maintenance is available for all our weighing instruments including laboratory balances, moisture analyzers and mass comparators.
Proactive laboratory balance maintenance is essential to your instrument's accuracy and longevity. Preplanned, regular maintenance gives you peace of mind that your weighing instrument is achieving:
METTLER TOLEDO Service can provide you with periodic, preventive maintenance. Preventive maintenance (PM) includes activities required to ensure continuously accurate and reliable balance operation, such as:
Our preventive maintenance provides the highest level service for your METTLER TOLEDO instrumentation by providing you with:
METTLER TOLEDO’s globally standardized service plans are called Basic Care, Standard Care, Comprehensive Care and Extended Care. Each includes a different set of services and helps to ensure peace of mind throughout your equipment’s lifetime by enabling easier planning and budgeting.
For each care plan, preventive maintenance and calibration are prescheduled and repair coverage is defined in a service level agreement (SLA) which defines terms for labor, travel, spare parts and response times.
Only regular calibration can let you know how accurate your weighing results actually are. Read more
Get your routine testing plan, which includes test frequency, methods, weights and tolerances. Read more
GWP® helps to ensure consistent quality, reduce costs and enable airtight compliance in any weighing process. Read more
Our Service Technicians are regularly trained by METTLER TOLEDO headquarters, and they are the only ones equipped with tools to perform adjustments in case of deviations. Moreover, our Service Technicians use original software and spare parts in compliance with warranty policies.
PM frequency depends on the specific process tolerance and risk assessment, and it is clearly indicated in GWP® Verification documentation.
Calibration is a separate service, and it is performed prior to ("as found") and after ("as left") preventive maintenance to prove that instrument accuracy meets process requirements in routine operation.
Care Packages complement PM with additional services like calibration, remote support and a service level agreement (SLA). The SLA defines what is covered in case of repairs, including labor/travels costs and response times. This creates clear expectations with regards to scheduling repair work and produces an easy-to-budget maintenance strategy.
Preventive maintenance comes at a cost. However, the cost is orders of magnitude lower than the potential consequences of instrument failure due to lack of maintenance (unexpected downtime, production stoppages, recalls, and more).
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