For us, transparency is very important. Starting in 2018, your service agreement will therefore have an even clearer new structure.
Agreement
clear and detailed
- 1. Cover sheet with service plan overview
In combination with the different service plans, the cover sheet provides an introduction to the new agreement document.
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1. Customer and Contract ID
For a rapid overview, you will find your customer number and agreement number in the header line of the document.
2. Ship-To
Starting in 2018, this will also include the delivery or service address, shown centrally on the cover sheet.
3. Contact
To ensure that we can respond to your concerns rapidly and effectively, any requests are handled centrally via telephone number +41 44 944 47 47 47.
4. Bill-To
Details of the invoice recipient on the customer side are shown.
5. Service plan 100
The service plan overview lists all service plans with their associated service products. Each of the service plans specifies the schedules and units applicable to the listed service products.
For example, Service Plan 100 includes the Comprehensive Care service package in respect of the calibration certificates and any annexes related to the instruments. The Comprehensive Care service package is one of the two basic packages and consists of on-site maintenance and a repair service including spare parts. (For more detailed contents, please see the “Global Service Excellence” brochure, page 10.) For this service package, there is also the option of adding our 24/7 service option. As well as constant availability, this also enables quicker response times and more flexible on-site interventions.
6. Service plan 200
Service Plan 200, for example, includes the Basic Care service package and associated calibration certificates. The service package consists of on-site maintenance and discounted hourly rates for any repairs.
Legend
As well as the customer and agreement number, the new structure of the document also includes the invoice recipient in the header line (Any Company Ltd, Any Street 1, 1111 Any Town). From now on, your request will be received centrally via telephone number +41 44 944 47 47 and passed on the appropriate team. The delivery and service address is now shown on the cover sheet. The focus is on the service plans together with the relevant service products (Comprehensive Care, Basic Care, DAkkS calibration certificate, etc.). The agreed dates, equipment lists and conditions are listed in the following sections.
Invoice
transparent and comprehensive
For us it is important that any work we carry out is completed cleanly and efficiently. With our new standard we therefore aim to increase traceability.
Service Acknowledgement
electronic and informative
Our new service report is consequently structured and contains comprehensive information about the performed services. The digital format allows you to maintain a paperless and consistent archiving solution.