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Maximize your benefits
Maximize uptime and optimize performance with our Comprehensive Care maintenance plan
Avoid risk and protect your equipment against downtime, performance issues and unexpected repair labor and material costs.
The Comprehensive Care Package provides you with following maintenance coverage
Coverage
Comprehensive Care
Maintenance
Check the power cable and the power supply for damage
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Check proper function of the power switching circuits
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Inspect the housing and gaskets for damage, moisture ingress, chemical contamination, cracks and scratches, etc.
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Confirm that connectors and interfaces are tight and undamaged and inspect for signs of corrosion or oxidation
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Inspect the display, keypad or touchscreen for any damage or missing pixels; check functionality of user interface
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Inspect any protective cover, if applicable
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Perform external and internal cleaning
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Perform operational testing to guarantee correct basic functionality
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Recommend replacement of any components that are in poor condition, excessively worn or malfunctioning
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Additional benefits
Full labor and spare parts coverage in case of needed repairs
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Priority access to our technical assistance hotline: +41 44 944 47 47
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Scheduling priority over non-contract customers
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Options
Calibration and Certificates – selected according to your specific industry and regulatory requirements
Optional
24/7-Service
Service-Hotline accessibility around the clock (rather than 8:00 am – 5:00pm)
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Response time max. 1 hour (rather than max. 24 hours or 48 hours)
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On-Site-deployment within max. 4 hours
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- More Care Packages
Basic Care
With our Basic Care package, you ensure continuous productivity and reduce the risk of equipment downtime. Profit from discounted, priority intervention in the event of a needed re...