Tailored Services

When purchasing a new METTLER TOLEDO instrument, it is critical to select the appropriate services to maximize its potential. Rest assured, all instruments are rigorously tested and inspected before leaving the manufacturing facility to guarantee they meet specifications. Depending on your industry and specific application, a certain level of qualification may be required. It is imperative to choose the appropriate StarterPac, iPac, or EQPac package for your instrument to guarantee that it satisfies all of your quality or regulatory requirements.

Watch the Installation Pacs video for more information. 

Designing a training schedule is important to ensure that new and experienced users of the equipment are properly trained. Remote classrooms and hands-on training are provided to first-time users or new employees on topics such as methods of measurement and data-to-information basics. Advanced training courses are available for experienced users to take advantage of the advanced software features and multiple analytical technologies. Hybrid training can also be arranged by technology and application consultants to provide optimal training for users. Along with knowing how to use the equipment, users need to feel confident in its reliability and availability.

Watch the User Training video for more information.

While the warranty period minimizes disruptions, issues after the warranty period may hinder the adoption of the technology. With a maintenance plan in place, contacting the local support group will swiftly send a service engineer to fix the instrument. Without a maintenance plan, fixing the instrument requires additional steps, such as requesting a quote and management approvals, which can lengthen the time it takes to integrate the technology. Having a maintenance plan ensures consistent service and support after the warranty period.

Watch the Maintenance Plan video for more information.