Extended Warranty
Extended Warranty purchased with a new instrument helps ensure uninterrupted coverage and peace of mind beyond the standard warranty period. This is particularly important as the instrument utilization rate increases and a loss of Uptime, Performance or Compliance is unacceptable.
Extended Warranty combines maintenance coverage with annual onsite Calibration services. By providing cost-effective access to critical parts and technical expertise, Full Service Coverage:
- Increases productivity by improving availability to users
- Enhances instrument value
- Provides Calibration services
- Includes Preventive Maintenance
- Provides immediate discounts and savings
When a new instrument is initially installed and commissioned, calibration verification and any necessary adjustments are completed to ensure operation is within specification.
Extended Warranty lengthens the feature-rich one-year product warranty for an additional two or three years. Extended Warranty not only offers predictable support expenditures, it also provides access to the original manufacturer's unparalleled product expertise and repair facilities.
Increased Productivity
Extended Warranty guarantees that the instrument is Calibrated onsite, in the lab, every year as part of Preventive Maintenance ensuring instrument Uptime, Performance and Compliance with quality and regulatory requirements. And should repairs be required, timely response to the company site ensures minimal downtime.
Enhanced Value
Available for an additional two or three years, purchasing Extended Warranty at point of sale provides price assurance for the term, ensuring the investment cost is enhanced by optimizing Total Cost of Ownership (TCO) because all travel, labor and parts are included.
Calibration
When using a measuring instrument, results need to be accurate and precise. Regular calibration is important to detect, correlate, report or eliminate by adjustment, any discrepancy in accuracy of the instrument measuring device being compared to the standard.
Preventive Maintenance
Preventive Maintenance helps ensure instrument Uptime, Performance, and Compliance with quality and regulatory standards. Through on-going scheduled maintenance, productivity is improved by reducing the need for service calls, therefore reducing downtime.
Immediate Savings
In addition to significant savings over waiting to purchase Full Service Coverage, Extended Warranty provides a 5-10% discount* on additional services, accessories or spare parts starting immediately after instrument installation. This means as instrument utilization increases additional items can be purchased to ensure productivity.
*Discounts available to eligible customers in USA, Canada and Puerto Rico
| Services and Programs | Benefits |
|---|---|
| Calibration | Ensures accurate and repeatable results, providing confidence that experimental and process data is correct |
| Preventive Maintenance | Prevent failure and improve reliability and uptime with the convenience of annual onsite maintenance by a trained METTLER TOLEDO Field Service Engineer |
| Onsite Service | Timely response to the company site ensures minimal downtime; all travel, labor and parts included |
| Depot Repair | When the issue requires factory service, the instrument will be shipped to the factory and handled by our manufacturing team; all labor and parts included |
| Fixed Costs | Cost-effective control of unexpected expenses allows Total Cost of Ownership (TOC) and ensures no surprises |
| Discounts | Save money on spare parts, consumables, accessories and value-added services |
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